C.A.R.E (Pre-Collections Assistance)
In today’s challenging economic environment, “Do more with less” is the recurring theme. Several years ago, FMG added an entire new division to our suite of collections services specifically to help our clients do just that. It is our C.A.R.E. (Custom Accounts Receivable Experience) division. Since that time, over 500 businesses, including some of the largest companies in the world, have changed their debt recovery model to include C.A.R.E.
C.A.R.E. is phase one of a two phase collection process. In phase one, your customers are contacted by FMG customer service representatives – not collectors. We let them know that we have partnered with our client to assist them with their accounts receivable. We bring awareness and politely create a sense of urgency toward the outstanding balance. This process is very effective. We are typically able to get most of the accounts resolved and keep them out of collections while focusing on client service.
Low Flat Fees
Accounts recovered in phase one (C.A.R.E.) are done so at one low, flat fee per account. It does not matter whether the balance is $1,000 or $10,000,000…..the fee is the same.
Accounts that remain unresolved after phase 1 may be transitioned to phase 2 to be worked in a traditional collections fashion. A negotiated contingency fee will be applied to monies recovered in this phase. Qualifying C.A.R.E. clients will only be charged for successful resolutions as a flat fee in phase one, or as a contingent fee in phase two.
This two phase approach has proven to:
- Maintain healthy customer relationships.
- Increase cash flow.
- Reduce DSO.
- Increase debt liquidation rates.
- Cut recovery costs in HALF or more!
WWe are proud of this highly successful model, but give all the credit to our clients. They told us what they needed and we were paying attention. Let us show you how C.A.R.E. will benefit your business and experience the FMG Advantage!
